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CUSTOMER SERVICES

Voice

Netfone provide high quality business telecommunications services. Our focus is providing you with the tools and solutions you need to meet your business goals.

  • Reliable voice services. We use the best cloud servers for Netfone voice data, and our systems have redundant systems to ensure your call goes through every time. Our broadband services are set to prioritise voice data so that you always get the best call quality.
  • As your organisation expands operations, you can quickly add new extensions and even move your entire VoIP system to your new location with minimal downtime. You can also add and change features on demand in your easy-to-use web portal.
  • Receive and make calls anywhere. You can call using your computer via your soft-phone application, or using your Cisco IP smart telephones, or even using any regular phone by calling into your Netfone account. You can also forward your calls to your smartphone and access your voice-mails through your email. We keep everyone in your organisation connected,  anywhere in New Zealand.
  • Rich in features, no extra cost. We carry all the basic features you expect from a telephony system like conference calls, call history lists and call waiting. We also provide other value-added services like global audio conferencing, a virtual receptionist, sophisticated call redirecting, call recording and tracking, automated replies and more. All of these are included in your package at no extra cost.
  • Really easy to use. To help you get up to speed with your new system we provide training and manuals on how to use your Netfone devices and services. On top of that, we provide excellent after-sales services to help with queries.
  •  Reduced communications costs. Our VoIP calls and PABX system require zero capital expenditure and maintenance. Calling between your offices will always be free and our rates for international and local calls are a fraction of the rates you pay your telecom operator. To top it off, we have zero add-on costs, no hidden charges and stand by our product with a 30-days money back guarantee.